ToyWatch is committed to making your shopping experience a success. If you are not 100% satisfied with your purchase, we will accept exchange of an unworn, undamaged watch in its original box, for up to 30 days from purchase, in exchange of either same value or higher value - minus shipping & handling. Proof of purchase, such as a copy of the original sales receipt, packing slip or e-mail confirmation is required for reimbursement. Please note that your ToyWatch must be returned in the original ToyWatch display box and all links replaced if the bracelet was shortened. An RA number must be clearly displayed on the outside of the shipping carton. Failure to do this will result in the package being refused and returned to you.
Please contact: customerservice@toywatchindia.com to obtain an RA#.

If you return your purchase for an exchange, you will have to place a new order of the same or higher value , with an additional Shipping & Handling fee. To return an item, please note the reason for your return on the original packing slip and enclose the slip in the shipping carton. Securely wrap the package and we advise that you purchase tracking and insurance on your returned item . ToyWatch is not responsible for lost packages nor are we responsible for the cost of returning an item back to us.

Once the product is received and inspected, the exchange procedure will be followed.

For any watch returned with a shortened bracelet band, the cost of that item will be charged & the same will be adjusted against New purchase or Exchange